…
Me: Well, that’s great, but you still sent me an email in error. Are you going to fix anything?
—
Tech support is about closing tickets. Not fixing things that are broken.
This is what the wrong KPI’s do.
…
Me: Well, that’s great, but you still sent me an email in error. Are you going to fix anything?
—
Tech support is about closing tickets. Not fixing things that are broken.
This is what the wrong KPI’s do.