These last few weeks I experienced some of the worst eCommerce customer service.
To the extent that when I decided it was too much hassle and asked for cancellation and refund, they blamed the courier and just said “We are not at fault here and will ship the goods on Tuesday.”
They ignored my instructions twice, in fact. When Evri didn’t work, they shipped it via DHL. But to the Evri collection point. I queried this and they said Evri had some arrangement with DHL.
Reader: they do not!